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Frequently Asked Questions

FAQ

COVID 19 Normal Business Delivery.

We ship normally, please rest assured to buy

Your order goes into production within 24 hours, and will be packed and shipped out in 2-3 business days.

Shipping can take up to 20 business days, but this is rarely the case, usually it will take 5 to 12 business days.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Custom photo kits are made-to-order and are none-refundable. Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what as described, and it might be that the only resolution is a refund. Please send us an email or a message on facebook and we will do everything we can to ensure your concerns are answered and the refund process is as smooth as possible. Further details of the Refund Policy can be found on our website.
If you need to chat with us for any reason, whether to inquire about a product or to request a return/exchange, you can Email us or send us a message on facebook messenger or email Service@TikTokTrue.com
We don't compromise on privacy and security. You can be assured your credit card information and other personal info is well protected.We don’t sell, lease or otherwise distribute any personal customer information.